Privacy policy

Ecostore complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual. This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Scope of our privacy policy

Our Privacy Policy applies to the personal information we collect, maintain, store and use about you as our customers, visitors to our website and other digital services. Our Privacy Policy applies to all of the brands owned by us, including ecostore, SKIN and Pineapple Heads.

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Collection of personal information

Wherever possible, we will collect personal information about you from you directly. We also collect personal information about you in a number of ways:

• Via website cookies when you visit any of our websites
• Through any registration or subscription process (e.g. when you subscribe for our emails)
• Through any contact you have with us (e.g. telephone call or email)
• When you enter a competition
• When you buy or use our products and services
• From third parties where you have authorised this or information that is publicly available.

How we use your personal information

• to verify your identity
• to provide services and products to you
• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose, or using Facebook or Google to advertise to you)
• to improve the services and products that we provide to you
• to undertake credit checks of you (if necessary)
• to bill you and to collect money that you owe us, including authorising and processing credit card transactions
• Deliver goods to you
• to respond to communications from you, including a complaint
• to conduct surveys
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or the Act.

We may not be able to do these things without your personal information, such as deliver your online orders or respond to your enquiries.

Disclosing your personal information

We do not sell or rent your information to third parties, however, we may disclose your personal information to:

• another company within our group
• other companies and individuals we employ to perform functions or services on our behalf, for example to:
• fulfill orders
• deliver packages
• send postal mail, emails or texts
• provide marketing assistance
• provide online advertising e.g. using Facebook, Instagram or Google
• analyse data
• process credit card payments
• maintain our underlying IT systems
• provide our website
• provide customer services
• legal
• auditing

Such companies and individuals will have access to enough personal information needed to perform these functions but may not use it for any other purposes.

• a credit reference agency for the purpose of credit checking you (if necessary)
• other third parties
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by the Act or another law (e.g. a law enforcement agency)
• any other person authorised by you.

What types of emails will I receive from ecostore? Can I unsubscribe from these emails?

As a registered ecostore user, you may receive emails from us including newsletters and special offers. If you would no longer wish to receive these emails, you can opt out at any time by removing the tick from the check box below your login details.

Internet use

While we take reasonable steps to maintain secure internet connections. If you provide us with personal information over the internet it is at your own risk as no information transmission over the Internet can ever be guaranteed secure. If you post your personal information on the website’s message board/ chat room or social media properties, you acknowledge and agree that the information you post is publicly available. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuses.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at [email protected]. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Content

It is our goal to provide the highest possible level of service and set best class practices as part of our ethos. Although we strive to provide high-quality content on the Website, we do not guarantee or warrant the accuracy, completeness, suitability, availability, or timeliness of anything posted on the Website. Prices and availability of products are subject to change without notice. In the event of any such change we will communicate with our customers prior to dispatch of an order.

General

By using our websites, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove, or vary this policy without notice. You should check this page regularly to take notice of any changes we have made to this policy.

We are committed to protecting your privacy. We use the information we collect to enhance your overall ecostore experience. We do not sell, trade, or rent your personal information to others. If you would rather not receive any marketing emails from us, you may opt-out at any time by clicking the unsubscribe link in the emails that we send to you.

Contact us

Please get in touch with us if you have any questions about the ecostore Privacy Policy: [email protected]